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Unlock the potential of Gen AI

We help businesses to use AI with ServiceNow to increase productivity, realize efficiencies, and foster innovation.
 
 
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ICG Helps You Put AI to Work 

ICG helps businesses leverage generative AI (GenAI) experiences in every workflow on the ServiceNow platform (Now Assist). By empowering your processes with Now Assist, you can use GenAI to boost productivity and efficiency across your organization.

AGENTS

AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
 

AGENTS

AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
 

CUSTOMERS

Deliver answers and outcomes faster than ever with intelligent conversations and AI-powered experiences.

DEVELOPERS

Generate code and apps, increase output, and create faster on-ramps for new talent with AI tools.
 
 

EMPLOYEES

Boost employee excitement and productivity with self-service options and AI-powered experiences.
 

Supporting apps and capabilities

Generative AI

Empower everyone with Now Assist and accelerate productivity across the enterprise. 
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Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.
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Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
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AI Search

Provide personalized, relevant, actionable search results to employees and customers.  
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Task Intelligence

Boost agent productivity with automated task creation, triage, and investigation.
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Predictive AIOps

Predict and prevent service outages before they impact end users.
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Automation Discovery

Find opportunities to automate workflows and processes with ServiceNow apps.
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Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.
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Case Studies

Check out our Customer Stories

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Cloud Modernization with vRealize Suite Case Study

Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
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Platform Modernization for Private Cloud Case Study

Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
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vSphere Optimization & vRealize 8.x Design & Deploy Case Study

vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
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VMware Cloud Infrastructure Automation and Optimization Case Study

VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
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University vRealize Automation Case Study

University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
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Automated Resource On-Boarding System Case Study

Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
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VMware Infrastructure Development & Enhancement Case Study

VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
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Contact Us

ICG Automation HQ

ICG Global Technology LLC UAE

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ICG is a technology consulting and software development services company based in Miami, Florida. It is minority certified with the state of Florida by the National Minority Supplier Development Council (NMSDC) and Service Disabled Veteran Owned Small Business (SDVOSB) certified by the Small Business Administration (SBA). With 10+ years in the cloud space, specializing in private cloud offerings such as VMware and ServiceNow, we are your partner of choice that can deliver the most cutting edge solutions and use cases. We aim to solve your pain points and challenges in the most user-friendly, seamless and practical way. Contact us today!

 

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