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Ticket Clinic

Our certified plug-and-Play scoped ServiceNow Application aims to resolve tickets 5x faster by leveraging out-of-the-box predictive intelligence features in the ServiceNow platform. 
 
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Artificial intelligence Operations

Ticket Clinic aims to reduce operating budget tied to high volume, low value service desk activities. The application acts as a super operator that looks at historical incident data and analyzes it to intelligently route incidents and automate tasks to remediate issues and fulfill standard requests. As a result, customers see increased productivity for all tiers of support operators, improved time to resolution (TTR) and a substantial reduction in OpEx related to Service Desk activities. In essence, this application drives IT teams to focus on more complex problems and enables them to do more with less.
Installation Guide

Key Features

  • Up to 40% reduction in service desk related OpEx
  • 30% reduction in downtime
  • Standardized workflows and processes
  • Minimized team friction
  • Skyrocketing productivity
  • Improve employee experience
  • Proactive SLA monitoring
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Case Studies

Check out our Customer Stories

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Cloud Modernization with vRealize Suite Case Study

Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
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Platform Modernization for Private Cloud Case Study

Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
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vSphere Optimization & vRealize 8.x Design & Deploy Case Study

vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
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VMware Cloud Infrastructure Automation and Optimization Case Study

VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
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University vRealize Automation Case Study

University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
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Automated Resource On-Boarding System Case Study

Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
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VMware Infrastructure Development & Enhancement Case Study

VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
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ICG Global Technology LLC UAE

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ICG is a technology consulting and software development services company based in Miami, Florida. It is minority certified with the state of Florida by the National Minority Supplier Development Council (NMSDC) and Service Disabled Veteran Owned Small Business (SDVOSB) certified by the Small Business Administration (SBA). With 10+ years in the cloud space, specializing in private cloud offerings such as VMware and ServiceNow, we are your partner of choice that can deliver the most cutting edge solutions and use cases. We aim to solve your pain points and challenges in the most user-friendly, seamless and practical way. Contact us today!

 

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