A Service Disabled Veteran-Owned Small Business
At ICG, we help organizations envision, architect, and implement digital solutions through a technology-agnostic approach.
ICG is a recognized long-term ServiceNow and VMware partner, our well-versed professionals excel in building custom software, integrations, and automations.
Reach out to use to have a discussion on how to build a future-proof business model that thrives on agility and innovation.
SLA-based Support Contracts: To run and maintain your VMware-based private cloud infrastructure solutions. Optimization: To enhance VMware capabilities through automation using tools such as VMware Aria Orchestrator. Centralize your data
Technology Workflows ITSM, ITOM, ITAM, Integrated Risk Management. Employee Workflows HR Service Delivery and Workplace Service Delivery.
Cloud Connector, Cloud Automation Framework VC Connector
We help you design and implement AI on ServiceNow:
At ICG, we help organizations envision, architect, and implement digital solutions through a technology-agnostic approach.
ICG is a recognized long-term ServiceNow and VMware partner, our well-versed professionals excel in building custom software, integrations, and automations.
Reach out to use to have a discussion on how to build a future-proof business model that thrives on agility and innovation.
SLA-based Support Contracts: We support you to run and maintain your VMware-based private cloud infrastructure solutions.
Optimization: We support you enhance VMware capabilities through automation using tools such as VMware Aria Orchestrator.
Centralize your data: By seamlessly integrating Aria automation into external IT Service Management to simplify the complexity of your day to day infrastructure operations.
Technology Workflows
ITSM, ITOM, ITAM, Integrated Risk Management.
Employee Workflows
HR Service Delivery and Workplace Service Delivery.
Customer Workflows Customer Service Management.
Creator Workflows Build low- and no-code workflow apps in App Engine, Automation Engine, Integration Hub.
VC Connector Deploy Aria Automation content with the power of Cloud Provisioning and Governance
Cloud Automation Framework Enable self-service with VMware products and empower users to get IT resources faster
Ticket Clinic Resolve tickets 5x faster by leveraging a ready-to-use predictive intelligence tool in incident management.
Public Cloud Connector A One-Stop shop to manage your AWS, Azure, and Google Cloud assets.
Agents
AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
Customers
Deliver answers and outcomes faster than ever with intelligent conversations and AI-powered experiences.
Developers
Generate code and apps, increase output, and create faster on-ramps for new talent with AI tools.
Employees
Boost employee excitement and productivity with self-service options and AI-powered experiences.
ICG is a long-term VMware partner. Whether you have a vendor support contract or not, we can extend our extensive experience to assist you in running your VMware environments. We specialize in designing, architecting, and implementing VMware products in enterprise environments, such as VMware Aria Automation, NSX, VMware Cloud Foundation (VCF), vSphere, vSAN, Horizon Cloud, Tanzu, and NSX Advanced Load Balancers.
Our Services inlcude:
SLA-based Support Contracts: We support you to run and maintain your VMware-based private cloud infrastructure solutions.
Optimization: We support you enhance VMware capabilities through automation using tools such as VMware Aria Orchestrator.
Centralize your data: By seamlessly integrating Aria automation into external IT Service Management to simplify the complexity of your day to day infrastructure operations.
Find more about our ServiceNow Apps:
VC Connector Deploy Aria Automation content with the power of Cloud Provisioning and Governance
Cloud Automation Framework Enable self-service with VMware products and empower users to get IT resources faster
Ticket Clinic Resolve tickets 5x faster by leveraging a ready-to-use predictive intelligence tool in incident management.
Public Cloud Connector A One-Stop shop to manage your AWS, Azure, and Google Cloud assets.
We help you design and implement AI on ServiceNow:
Agents
AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
Customers
Deliver answers and outcomes faster than ever with intelligent conversations and AI-powered experiences.
Developers
Generate code and apps, increase output, and create faster on-ramps for new talent with AI tools.
Employees
Boost employee excitement and productivity with self-service options and AI-powered experiences.
ICG is a long-term VMware partner. Whether you have a vendor support contract or not, we can extend our extensive experience to assist you in running your VMware environments. We specialize in designing, architecting, and implementing VMware products in enterprise environments, such as VMware Aria Automation, NSX, VMware Cloud Foundation (VCF), vSphere, vSAN, Horizon Cloud, Tanzu, and NSX Advanced Load Balancers.
Our Services inlcude:
SLA-based Support Contracts: We support you to run and maintain your VMware-based private cloud infrastructure solutions.
Optimization: We support you enhance VMware capabilities through automation using tools such as VMware Aria Orchestrator.
Centralize your data: By seamlessly integrating Aria automation into external IT Service Management to simplify the complexity of your day to day infrastructure operations.
Find more about our ServiceNow Apps:
VC Connector Deploy Aria Automation content with the power of Cloud Provisioning and Governance
Cloud Automation Framework Enable self-service with VMware products and empower users to get IT resources faster
Ticket Clinic Resolve tickets 5x faster by leveraging a ready-to-use predictive intelligence tool in incident management.
Public Cloud Connector A One-Stop shop to manage your AWS, Azure, and Google Cloud assets.
We help you design and implement AI on ServiceNow:
Agents
AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
Customers
Deliver answers and outcomes faster than ever with intelligent conversations and AI-powered experiences.
Developers
Generate code and apps, increase output, and create faster on-ramps for new talent with AI tools.
Employees
Boost employee excitement and productivity with self-service options and AI-powered experiences.
200+ Cloud Projects delivered with nearly 100% success rate.
Serving fortune 500 companies.
8+ years designing implementing, and optimizing ServiceNow, building scoped
applications, and supporting Enterprise Sales.
Team of Infrastructure experts and Automation Engineers with diverse skill sets.
ICG built 4 scoped & certified ServiceNow applications, available in the NOW store.
Create a clear and tailored path for your digital transformation aligned with your business objectives and actionable roadmaps to drive your progress.
Whether it's ServiceNow, Vmware, UiPath, or another platform or technology. We help you maximize their capabilities with our expert implementation. We ensure seamless integration, improved efficiency, and transformative operational impact.
We build Innovative solutions for the modern age. In the fast-changing digital world, lead the charge with our innovative, efficient, scalable development approach. We partner with you to create sustainable, adaptable digital solutions. Our focus on integration and user-centric design ensures your tools are strategic assets.
Partner with us to manage your services. We prioritize continuous improvement, ensuring optimal performance and maximizing value to keep you ahead in a dynamic digital world.
Create a clear and tailored path for your digital transformation aligned with your business objectives and actionable roadmaps to drive your progress.
Whether it's ServiceNow, Vmware, UiPath, or another platform or technology. We help you maximize their capabilities with our expert implementation. We ensure seamless integration, improved efficiency, and transformative operational impact.
We build Innovative solutions for the modern age. In the fast-changing digital world, lead the charge with our innovative, efficient, scalable development approach. We partner with you to create sustainable, adaptable digital solutions. Our focus on integration and user-centric design ensures your tools are strategic assets.
Partner with us to manage your services. We prioritize continuous improvement, ensuring optimal performance and maximizing value to keep you ahead in a dynamic digital world.
We support our clients in planning, designing, implementing, and optimizing a wide range of ServiceNow products including ITxM, CSM, HRSD, IRM, App Engine, etc.
Additonally, we specialize in third-party software integration with ServiceNow, helping our customers bring public, private, and hybrid cloud solutions, as well as business applications, together on ServiceNow through automation.
The result is unprecedented flexibility and manageability of enterprise business operation and centralized data access.
We specialize in bringing different cloud solutions together through automation, in order to provide business visibility, operational awareness, and a service- driven focus for public, private, and hybrid cloud.
Offering solutions design and architecture of the entire VMware Cloud Foundation and Aria Suite stack, providing scalability, logging, and monitoring solutions to provide security for the SDDC.
ICG is committed to empowering a variety of industries to leverage the power of ServiceNow and VMware, revolutionizing their operations and performance with AI and automation.
Our expertise spans numerous sectors, including: government, finance, education, banking, and more.
Regardless of the industry, our mission is to guide and support our clients through their digital transformation journey, ensuring they are not only prepared for today but also future-proofed for tomorrow.
We bring extensive expertise in supporting Federal government agencies, enhancing their ability to achieve their missions, better serve the public, and ensure our nation's safety and security.
We offer specialized expertise to assist state and local government agencies in improving public service, enhancing community safety, and achieving their mission goals.
We couldn’t focus on our core business as much as we would’ve wanted due to constant struggle with the high costs and complexities of regulatory compliance and data management. ICG Automation helped us by automating our compliance processes and integrating siloed systems, which has halved our manual workload and significantly decreased compliance-related issues. ICG will remain our strategic partner for the foreseeable future.
Dealing with legacy systems and ensuring HIPAA compliance while migrating to the cloud was a daunting task for us. ICG, led by Marcos, crafted a custom solution that automated our data migration while ensuring all compliance checkpoints were met. Thanks to ICG, our patient data is more secure, and our staff can access necessary information 32.34% faster, allowing us more time to be focused on patient care.
Transitioning to a more digital, automated operational model was critical for improving our flight efficiency and customer service. ICG Automation provided us with a bespoke automation solution that integrated seamlessly with our existing systems, improving our on-time departure performance by 25% and enhancing overall passenger experience. Their understanding of the aviation industry’s unique demands was evident in their approach and the results delivered.
We bring deep industry knowledge and experience to help schools, universities, and other educational institutes streamline operations, improve customer service, enhance data management, and ensure regulatory compliance.
ICG works with a broad range of industry clients, creating solutions tailored to individual business needs.
We bring extensive expertise in supporting Federal government agencies, enhancing their ability to achieve their missions, better serve the public, and ensure our nation's safety and security.
We offer specialized expertise to assist state and local government agencies in improving public service, enhancing community safety, and achieving their mission goals.
We couldn’t focus on our core business as much as we would’ve wanted due to constant struggle with the high costs and complexities of regulatory compliance and data management. ICG Automation helped us by automating our compliance processes and integrating siloed systems, which has halved our manual workload and significantly decreased compliance-related issues. ICG will remain our strategic partner for the foreseeable future.
Dealing with legacy systems and ensuring HIPAA compliance while migrating to the cloud was a daunting task for us. ICG, led by Marcos, crafted a custom solution that automated our data migration while ensuring all compliance checkpoints were met. Thanks to ICG, our patient data is more secure, and our staff can access necessary information 32.34% faster, allowing us more time to be focused on patient care.
Transitioning to a more digital, automated operational model was critical for improving our flight efficiency and customer service. ICG Automation provided us with a bespoke automation solution that integrated seamlessly with our existing systems, improving our on-time departure performance by 25% and enhancing overall passenger experience. Their understanding of the aviation industry’s unique demands was evident in their approach and the results delivered.
We bring deep industry knowledge and experience to help schools, universities, and other educational institutes streamline operations, improve customer service, enhance data management, and ensure regulatory compliance.
ICG works with a broad range of industry clients, creating solutions tailored to individual business needs.
Case Studies
ICG is a technology consulting and software development services company based in Miami, Florida. It is minority certified with the state of Florida by the National Minority Supplier Development Council (NMSDC) and Service Disabled Veteran Owned Small Business (SDVOSB) certified by the Small Business Administration (SBA). With 10+ years in the cloud space, specializing in private cloud offerings such as VMware and ServiceNow, we are your partner of choice that can deliver the most cutting edge solutions and use cases. We aim to solve your pain points and challenges in the most user-friendly, seamless and practical way. Contact us today!
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