Current on-premise cloud solutions consist of multiple instance deployments and do not provide a simple, centralized user interface for provisioning requiring a user to log into multiple web interfaces to request services. This introduces complications around troubleshooting service outages where the problem can be spread across 14 to 20 virtual machine instances. The Cloud Automation Framework is a centralized cloud management platform for managing vRealize Automation with ServiceNow’s well known user interface.
AWS architecture can consist of multiple Accounts with different utilized regions, multiple budgets that need to be managed and do not provide a simple, centralized user interface for provisioning. AWS Manager allows users to provision across multiple accounts easily by integrating with ServiceNow ITSM, and enable visibility on managed assets
This ServiceNow certified scoped application allows users to request VMware vRealize Automation Catalog Items from ServiceNow Cloud User Portal while maintaining ITSM’s control through native ServiceNow workflows. It has the ability to dynamically populate the CMDB with CIs and Relationships from vRealize Automation. It also integrates seamlessly with native CPG features, allowing administrators to manage VMware vRealize Automation VMs and deployments from a central location alongside their VMs from all other cloud providers.
Ticket Clinic aims to reduce operating budget tied to high volume, low value service desk activities. The application acts as a super operator that looks at historical incident data and analyzes it to intelligently route incidents and automate tasks to remediate issues and fulfill standard requests. As a result, customers see increased productivity for all tiers of support operators, improved time to resolution (TTR) and a substantial reduction in OpEx related to Service Desk activities. In essence, this application drives IT teams to focus on more complex problems and enables them to do more with less.