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ServiceNow Consulting & Software Development Services

ICG is a long-term ServiceNow Premier Services and Build partner having delivered hundreds of successful engagements over the past ten years, including building four scoped applications currently available in the ServiceNow store. 

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Years of ServiceNow Experience

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Successful Implementations

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Domains of Expertise

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Scoped Apps on Now Store

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Certifications

We support our clients in planning, designing, implementing, and optimizing a wide range of ServiceNow products including ITxM, CSM, HRSD, IRM, App Engine, etc.

Additonally, we specialize in third-party software integration with ServiceNow, helping our customers bring public, private, and hybrid cloud solutions, as well as business applications, together on ServiceNow through automation.

The result is unprecedented flexibility and manageability of enterprise business operation and centralized data access.

 
 
Architecture

Crafting scalable and efficient solutions within the ServiceNow platform, ensuring they meet both current and future business requirements.

 
Implementation

We consistently deliver our projects on time and within budget. Our agile approach, deep experience, and reusable technologies support us to deliver projects faster than our competitions.

Integrations

We can handle any application, process or UI integration with ServiceNow. 

Custom Software Development

Our scoped ServiceNow applications have the most robust and seamless integration with other clouds and third-party systems which help you bring visibility and business alignment to company’s cloud investments.

Managed Services

Maximize value in a cost-effective way with our flexible Managed Services. Benefit from a healthier instance, reduced maintenance expenses, and expert insights from our team.

Crafting scalable and efficient solutions within the ServiceNow platform, ensuring they meet both current and future business requirements.

 

We consistently deliver our projects on time and within budget. Our agile approach, deep experience, and reusable technologies support us to deliver projects faster than our competitions.

We can handle any application, process or UI integration with ServiceNow. 

Our scoped ServiceNow applications have the most robust and seamless integration with other clouds and third-party systems which help you bring visibility and business alignment to company’s cloud investments.

Maximize value in a cost-effective way with our flexible Managed Services. Benefit from a healthier instance, reduced maintenance expenses, and expert insights from our team.

ServiceNow Products we Support

IT Service Management

Transform service management to boost productivity and maximize ROI.

IT Operations Management

Deliver proactive digital operations with AIOps.

IT Asset Management

Optimize technology use and spend over the full IT asset lifecycle.

Integration Hub

Connect anything to the ServiceNow platform.

App Engine

Deliver unique, intelligent workflows quickly and safely.

Strategic Portfolio Management

Accelerate productivity with generative AI experiences on the Now Platform.

Integrated Risk Management

Make risk-informed decisions while improving business resilience.

Customer Service Management

Deliver great customer service while reducing costs.

Security Operations

Effectively defend against security threats and attacks.

HR Service Delivery

Deliver guided journeys and more efficient employee service.

Apps & Capabilities we Support

Now Assist for ITSM

Accelerate productivity with generative AI experiences on the Now Platform.

Configuration Management Database (CMDB)

Track the dependencies and relationships of supported IT services to maintain continuity.

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

Incident Management

Restore services faster with intelligent routing and built-in collaboration.

Change Management

Accelerate change at DevOps speed by automating approvals while maintaining control.

Employee Center

Provide a single, unified portal for service delivery across the enterprise.

Service Portal

Design a self-service user experience with a responsive portal interface.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Service Catalog

Improve self-service by offering products and services through a modern, user-friendly storefront.

Asset Management Core

Oversee infrastructure, operations, and field service assets to make more informed decisions.

Service Mapping

Get a holistic view of your operations footprint across on-premises data centers and cloud.

Service Mapping

Map the relationships between IT components and business services in dynamic environments.

Health Log Analytics

Deliver uninterrupted digital services with real-time log data to solve problems quickly.

Cloud Accelerate

Speed cloud adoption with automated service delivery and continuous governance.

Now Assist for ITOM

Help operators triage alerts faster and more accurately with Generative AI.

Case Studies

Check out our Customer Stories

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Cloud Modernization with vRealize Suite Case Study

Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
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Platform Modernization for Private Cloud Case Study

Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
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vSphere Optimization & vRealize 8.x Design & Deploy Case Study

vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
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VMware Cloud Infrastructure Automation and Optimization Case Study

VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
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University vRealize Automation Case Study

University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
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Automated Resource On-Boarding System Case Study

Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
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VMware Infrastructure Development & Enhancement Case Study

VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
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See More Case Studies

Contact Us

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ICG Global Technology LLC UAE

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ICG is a technology consulting and software development services company based in Miami, Florida. It is minority certified with the state of Florida by the National Minority Supplier Development Council (NMSDC) and Service Disabled Veteran Owned Small Business (SDVOSB) certified by the Small Business Administration (SBA). With 10+ years in the cloud space, specializing in private cloud offerings such as VMware and ServiceNow, we are your partner of choice that can deliver the most cutting edge solutions and use cases. We aim to solve your pain points and challenges in the most user-friendly, seamless and practical way. Contact us today!

 

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