Cloud Modernization with vRealize Suite Case Study
Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
ServiceNow Consulting & Software Development Services
ICG is a long-term ServiceNow Premier Services and Build partner having delivered hundreds of successful engagements over the past ten years, including building four scoped applications currently available in the ServiceNow store.
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Years of ServiceNow Experience
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Successful Implementations
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Domains of Expertise
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Scoped Apps on Now Store
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Certifications
We support our clients in planning, designing, implementing, and optimizing a wide range of ServiceNow products including ITxM, CSM, HRSD, IRM, App Engine, etc.
Additonally, we specialize in third-party software integration with ServiceNow, helping our customers bring public, private, and hybrid cloud solutions, as well as business applications, together on ServiceNow through automation.
The result is unprecedented flexibility and manageability of enterprise business operation and centralized data access.
Architecture
Crafting scalable and efficient solutions within the ServiceNow platform, ensuring they meet both current and future business requirements.
Implementation
We consistently deliver our projects on time and within budget. Our agile approach, deep experience, and reusable technologies support us to deliver projects faster than our competitions.
Integrations
We can handle any application, process or UI integration with ServiceNow.
Custom Software Development
Our scoped ServiceNow applications have the most robust and seamless integration with other clouds and third-party systems which help you bring visibility and business alignment to company’s cloud investments.
Managed Services
Maximize value in a cost-effective way with our flexible Managed Services. Benefit from a healthier instance, reduced maintenance expenses, and expert insights from our team.
Crafting scalable and efficient solutions within the ServiceNow platform, ensuring they meet both current and future business requirements.
We consistently deliver our projects on time and within budget. Our agile approach, deep experience, and reusable technologies support us to deliver projects faster than our competitions.
We can handle any application, process or UI integration with ServiceNow.
Our scoped ServiceNow applications have the most robust and seamless integration with other clouds and third-party systems which help you bring visibility and business alignment to company’s cloud investments.
Maximize value in a cost-effective way with our flexible Managed Services. Benefit from a healthier instance, reduced maintenance expenses, and expert insights from our team.
ServiceNow Products we Support
IT Service Management
Transform service management to boost productivity and maximize ROI.
IT Operations Management
Deliver proactive digital operations with AIOps.
IT Asset Management
Optimize technology use and spend over the full IT asset lifecycle.
Integration Hub
Connect anything to the ServiceNow platform.
App Engine
Deliver unique, intelligent workflows quickly and safely.
Strategic Portfolio Management
Accelerate productivity with generative AI experiences on the Now Platform.
Integrated Risk Management
Make risk-informed decisions while improving business resilience.
Customer Service Management
Deliver great customer service while reducing costs.
Security Operations
Effectively defend against security threats and attacks.
HR Service Delivery
Deliver guided journeys and more efficient employee service.
Apps & Capabilities we Support
Now Assist for ITSM
Accelerate productivity with generative AI experiences on the Now Platform.
Configuration Management Database (CMDB)
Track the dependencies and relationships of supported IT services to maintain continuity.
Virtual Agent
Resolve issues fast with an intelligent chatbot that understands simple, human language.
Incident Management
Restore services faster with intelligent routing and built-in collaboration.
Change Management
Accelerate change at DevOps speed by automating approvals while maintaining control.
Employee Center
Provide a single, unified portal for service delivery across the enterprise.
Service Portal
Design a self-service user experience with a responsive portal interface.
Problem Management
Identify the root cause of issues and proactively prevent future disruptions.
Service Catalog
Improve self-service by offering products and services through a modern, user-friendly storefront.
Asset Management Core
Oversee infrastructure, operations, and field service assets to make more informed decisions.
Service Mapping
Get a holistic view of your operations footprint across on-premises data centers and cloud.
Service Mapping
Map the relationships between IT components and business services in dynamic environments.
Health Log Analytics
Deliver uninterrupted digital services with real-time log data to solve problems quickly.
Cloud Accelerate
Speed cloud adoption with automated service delivery and continuous governance.
Now Assist for ITOM
Help operators triage alerts faster and more accurately with Generative AI.
Case Studies
Check out our Customer Stories
Platform Modernization for Private Cloud Case Study
Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
vSphere Optimization & vRealize 8.x Design & Deploy Case Study
vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
VMware Cloud Infrastructure Automation and Optimization Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
University vRealize Automation Case Study
University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
Automated Resource On-Boarding System Case Study
Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
VMware Infrastructure Development & Enhancement Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
