Cloud Modernization with vRealize Suite Case Study
Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
A certified scoped ServiceNow application that that uses AI to reduce incident resolution times and provide instant solutions for common issues without needing to involve servicedesk agents.
Our Partners
Artificial intelligence Operations
The ticket clinic uses AI to classify incoming incidents based on the language present in the ticket and trigger automated remediations based on how this incident is classified. Automated remediations can be as simple as pointing user to a KP article or as complex as trigger flow designer flows.
Ticket clinic uses AI to parse out keywords and phrases from existing incidents and classifies groups of incidents that appear similar in nature.
Administrator can use these classification to look for hidden trends within their data
Key Features
- Up to 40% reduction in service desk related OpEx
- 30% reduction in downtime
- Standardized workflows and processes
- Minimized team friction
- Skyrocketing productivity
- Improve employee experience
- Proactive SLA monitoring
Case Studies
Check out our Customer Stories
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