Cloud Modernization with vRealize Suite Case Study
Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
Empowering Businesses with AI Innovation
Ready to unlock the future with ICG Automation? Let’s build your AI-powered success story, today
"Smarter Workflows. Smarter Futures. Powered by ICG Automation."
Supercharge your operations with next-generation AI Agents by ICG Automation. Our intelligent, autonomous agents are designed to streamline workflows, enhance customer service, and empower employees — all while operating around the clock. With continuous learning and contextual understanding, they adapt to your business needs, delivering faster resolutions, higher satisfaction, and real business value.
Our Partners
AGENTS
AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
AI AGENTS
Key Capabilities:
Task Automation: From simple requests to complex workflows, automate repetitive tasks seamlessly.
Personalized Interactions: Deliver hyper-personalized experiences across customer and employee journeys.
Self-Learning Intelligence: Our AI Agents continuously learn from every interaction, becoming smarter and more efficient over time.
Secure & Scalable: Built with enterprise-grade security, ready to scale as your business grows.
AI Consulting & Transformation Services
At ICG Automation, we don’t just implement AI — we build AI into the core of your business for real, lasting transformation. Our AI and Machine Learning experts guide you from strategy to deployment, ensuring every step delivers measurable results.
Our Approach:
AI Readiness Assessment: Understand your current capabilities and define a clear AI adoption roadmap.
Tailored AI Strategy: We design custom AI solutions that align with your unique industry, operations, and goals.
Rapid Deployment: From proof-of-concept to production, we move fast with proven, agile frameworks.
Human-Centric AI: Our solutions are ethical, explainable, and designed to enhance human decision-making, not replace it.
Build a Smarter Future with ICG Automation
Empower your business with AI Agents and tailored AI solutions from ICG Automation.
Automate tasks, elevate customer experiences, and drive innovation — faster and smarter.
Proven Expertise
We partner with leading AI and cloud platforms like AWS, Google Cloud, Microsoft, and ServiceNow.
End-to-End Services
From advisory to implementation, scaling, and support—we cover your entire AI journey.
Sustainable Transformation
We build AI responsibly, ensuring long-term value for your business and the wider community.
Innovation at Scale
Drive real innovation with practical AI solutions that create measurable business impact.
Supporting apps and capabilities
Generative AI
Empower everyone with Now Assist and accelerate productivity across the enterprise.
Virtual Agent
Resolve issues faster and scale your organization with intelligent chatbots.
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
AI Search
Provide personalized, relevant, actionable search results to employees and customers.
Task Intelligence
Boost agent productivity with automated task creation, triage, and investigation.
Predictive AIOps
Predict and prevent service outages before they impact end users.
Automation Discovery
Find opportunities to automate workflows and processes with ServiceNow apps.
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
Case Studies
Check out our Customer Stories
Platform Modernization for Private Cloud Case Study
Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
vSphere Optimization & vRealize 8.x Design & Deploy Case Study
vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
VMware Cloud Infrastructure Automation and Optimization Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
University vRealize Automation Case Study
University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
Automated Resource On-Boarding System Case Study
Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
VMware Infrastructure Development & Enhancement Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
