Cloud Modernization with vRealize Suite Case Study
Cloud Modernization with vRealize Suite The client transitioned to an upgraded, fully-supported VMware environment, deploying vRealize 8.x Suite and migrating…
Unlock the potential of Gen AI
We help businesses to use AI with ServiceNow to increase productivity, realize efficiencies, and foster innovation.
Our Partners
ICG Helps You Put AI to Work
ICG helps businesses leverage generative AI (GenAI) experiences in every workflow on the ServiceNow platform (Now Assist). By empowering your processes with Now Assist, you can use GenAI to boost productivity and efficiency across your organization.
AGENTS
AI-powered tools help agents quickly solve issues by suggesting relevant tasks and content.
CUSTOMERS
Deliver answers and outcomes faster than ever with intelligent conversations and AI-powered experiences.
DEVELOPERS
Generate code and apps, increase output, and create faster on-ramps for new talent with AI tools.
EMPLOYEES
Boost employee excitement and productivity with self-service options and AI-powered experiences.
Supporting apps and capabilities
Generative AI
Empower everyone with Now Assist and accelerate productivity across the enterprise.
Virtual Agent
Resolve issues faster and scale your organization with intelligent chatbots.
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
AI Search
Provide personalized, relevant, actionable search results to employees and customers.
Task Intelligence
Boost agent productivity with automated task creation, triage, and investigation.
Predictive AIOps
Predict and prevent service outages before they impact end users.
Automation Discovery
Find opportunities to automate workflows and processes with ServiceNow apps.
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
Case Studies
Check out our Customer Stories
Platform Modernization for Private Cloud Case Study
Platform Modernization for Private Cloud Modernized the client's private cloud, enhancing scalability and efficiency across global operations, and streamlined IT…
vSphere Optimization & vRealize 8.x Design & Deploy Case Study
vSphere Optimization & vRealize 8.x Design & Deploy ICG upgraded the client's private cloud environment and implemented a new, elevated…
VMware Cloud Infrastructure Automation and Optimization Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
University vRealize Automation Case Study
University vRealize Automation ICG streamlined the client's IT provisioning by replacing a custom portal with VMware’s vRealize Automation and Operations,…
Automated Resource On-Boarding System Case Study
Automated Resource On-Boarding System Automated the client's onboarding process with ServiceNow, integrating with Active Directory, GitLab, and SailPoint, reducing manual…
VMware Infrastructure Development & Enhancement Case Study
VMware Cloud Infrastructure Automation and Optimization Automated the server build process for the client overseeing high-voltage electricity transmission across multiple…
